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HDH: COVID-19 Updates

Last updated: April 2, 2020

ATTENTION STUDENTS: ONLY STAY IN STUDENT HOUSING IF YOU NEED IT.

UC San Diego is actively monitoring the continuing local and global developments surrounding the novel coronavirus that causes the COVID-19 disease. On-campus housing communities will remain open and operational for Spring Quarter. HDH and Residential Life will continue to support students who choose to reside on campus.

Undergraduate Housing Residents

Is on-campus housing closing?

No. Housing and dining services will remain open for Spring Quarter.

Can I choose to cancel/terminate my Spring 2020 housing contract?

Yes. Students can choose to cancel/terminate their housing contract for Spring Quarter.

How do I process a cancellation/termination?

Students must log in to the Housing Portal and submit their Spring 2020 housing cancellation/termination request by March 29, 2020.

If I leave now, will I receive a refund for housing?

Yes. The spring quarter refund will be prorated based on your move-out date and upon turning in your keys. Please contact the Housing Administrative Services office at 858.534.4010 if you have questions.

Will this impact my financial aid?

If a student cancels/terminates their housing contract and is on financial aid, this could result in a reduction to the spring cost of attendance and likely a reduction to financial aid for the Spring 2020 quarter. Please visit the COVID-19 and Impact on Financial Aid and Scholarships page for more information.

If I move out now, will I keep my housing contract for Fall 2020?

Yes. You will still keep your housing contract.

Can I reinstate my Spring 2020 housing contract if I have already cancelled/terminated it?

Yes, but only by exception. Students should consider living on campus during the Spring Quarter only if they satisfy at least one of the following conditions: those who are without access to stable housing; who come from housing/food insecure households; who are unable to travel home; who are from areas highly impacted by COVID-19 or regions at risk for a COVID-19 outbreak; who are unable to relocate without high risk to their safety; and those who would be relocating to homes that lack infrastructure to accommodate virtual instruction. Please contact the Housing Administrative Services office at 858.534.4010 if you need to make arrangements.

Are there be designated loading areas for move out?

Yes. Transportation Services designated short-term loading areas adjacent to residence halls to facilitate move out. Please be prepared to load and relocate vehicles quickly to ensure that others can also access the loading areas.

Are temporary parking permits be available?

Transportation Services is providing a complimentary one-day virtual parking permit that residents may download for a friend or family member coming to assist in move out. Residents should log in using their own parking account and select the “Move-out Courtesy 1-Day [Virtual Permit] $0”. The license plate number, make and model for the friend or family member’s vehicle is required. Permits will be available through March 29, 2020.

If I choose to stay on campus, will Building and Custodial staff still be available to respond to service requests?

Yes. Building and Custodial teams will continue operating within our residential communities and will continue to respond to service requests.

Will my rental rate change if I am assigned to different housing in the Spring Quarter?
No. If you are assigned to a room as a single occupant for purposes of social distancing, your rental rate will not change. It will remain at the same rate as your original housing contract.

What resources are available to me?
Any student who is experiencing challenges related to their basic needs — access to nutritious food, stable housing and financial wellness resources — should contact basicneeds@ucsd.edu or 858.246.2632.

Is there a service available to store my items?

Yes. U-Haul is offering 30 days free self-storage amid the coronavirus outbreak. Please visit the U-Haul website for more information.

What if I am unable to move out by March 29 due COVID-19 travel restrictions?

Please contact our Housing Administrative Services office at 858.534.4010 to make arrangements.

What should do if I have already left and I am unable to come back and move my belongings due to COVID-19 travel restrictions?

Please make sure to submit a cancellation form on the Housing Portal to let us know that you do not plan to come back for Spring Quarter. If you did not turn in your keys, please mail your key to the address of your Residence Life office (see previous question). You need to make arrangements to pick up your items by April 5. If you are unable to pick up your items by April 5, please send an email to housinginfo@ucsd.edu.

Can I still move out despite California’s statewide stay-at-home mandate?

California’ statewide stay-at-home mandate currently does not prevent students from moving out of campus housing to return to their permanent residence.

I completed the online housing cancellation/termination process and moved my belongings out of my space. What should I do with my room key?

Please write your name and PID on a piece of paper and put it in an envelope with your key. Mail the envelope to your Residence Life office at:

University of California San Diego
9500 Gilman Drive
Mail code: (See department mail codes below)
La Jolla, CA 92093

  • Revelle mail code: 0312
  • Marshall mail code: 0509
  • ERC mail code: 0547
  • Muir mail code: 0106
  • Warren mail code: 0906
  • Sixth mail code: 0054
  • The Village mail code: 0541

Dining

Will I receive a refund of my Dining Dollars if I move out?

Yes. Any underspent Dining Dollars will be refunded. Any overspent Dining Dollars will be billed to your account.

How does the Dining Dollars refund work?

Students who will not be living on campus for Spring Quarter and have/will cancel/terminate their 2019-2020 housing contract by March 29, 2020 will have their Spring Quarter housing and dining charges adjusted. Since students will not be paying for the Spring Quarter housing and dining charges, they should not use the Spring Quarter Dining Dollars allowance.

For example: If a student has the $3,400 dining plan, the student will want to leave $1,109 (Spring Quarter allowance) remaining in their Dining Dollars balance. If the student uses any of the $1,109 Spring Quarter allowance, the student account would be charged for over usage. If the remaining balance on the student’s Dining Dollars is more than $1,109, the difference will be refunded.

2019-2020 Dining Plans

  • $1,700: Total dining plan/Spring Quarter allowance is $555
  • $3,400: Total dining plan/Spring Quarter allowance is $1,109
  • $5,100: Total dining plan/Spring Quarter allowance is $1,664

If I choose to stay on campus, will the dining facilities remain open?

Yes. Dining facilities at each community will remain open. Seating options have been removed in dining facilities to facilitate social distancing. Students living on campus are asked to use Grubhub to preorder meals and maintain a distance of 6 feet. Grab-and-go food items will remain available in our markets.

Are dining facilities open during spring break?

Limited dining facilities will remain open during spring break. Hours of operation can be found on our Dining Menus and Hours online application.

I have to remain in on-campus housing for Spring Quarter. Will dining facilities be available?

Yes. Dining facilities will reopen for Spring Quarter on March 30, 2020 with limited service. Each residential neighborhood will continue to have an open dining facility to serve the community. Hours of operation can be found on our Dining Menus and Hours online application.

Seating options have been removed in dining facilities to facilitate social distancing. Students living on campus are asked to use Grubhub to preorder meals and maintain a distance of 6 feet. Grab-and-go food items will remain available in our markets.

Is mobile ordering available?

Yes. Dining locations that are open and equipped with mobile ordering capability will continue to offer this service. Students are asked to use Grubhub to preorder meals.

Graduate and Family Housing Residents

Can I cancel/terminate my housing rental agreement?

Yes. Students will be able to cancel/terminate their rental agreements with less than 30 days’ notice, with no penalty, until March 29, 2020.

How do I process a cancellation/termination?

Students must log in to the Resident Portal and submit their notice of intent to vacate.

If I leave now, will I receive a refund for rent paid in advance?

Yes. The refund will be prorated based on move-out date. Please contact your Residential Services office for specific information regarding your rental agreement.

If I have time left on the two-year limit, can I still return to on-campus housing?

Yes. You will still be eligible for your two-year guarantee. However, you are not guaranteed to receive the exact same housing assignment or community.

Will I still receive priority to return to on-campus housing?

Yes. You will need to reapply by March 29, 2020 in order to receive a housing guarantee for Fall 2020. Your specific housing assignment will be dependent upon availability. Decisions about housing assignments for Fall 2020 will be communicated by Aug. 31, 2020.

Will I be charged a late fee for late rent?

No. There will not be any new late fees assessed for late rent through June.

My rental term is expiring soon. Can I request a temporary extension?

It depends. Students whose rental terms are expiring in the next few weeks may submit a request for a temporary extension, which will be considered on a case-by-case basis.

Will the campus commence any unlawful detainer proceedings against housing residents for the nonpayment of rent?

From now through the end of May, the campus does not intend to commence any unlawful detainer proceedings against housing residents for the nonpayment of rent who also meet all of the criteria specified in the Governor’s Executive Order N-37-20.

What resources are available to me?
Requests for rental deferments are still available through the standard process. Any student who is experiencing challenges related to their basic needs — access to nutritious food, stable housing and financial wellness resources — should contact basicneeds@ucsd.edu or 858.246.2632.

Isolation Housing

Which housing complexes are being used for isolation housing?

Due to student privacy, we cannot provide specific locations or room assignments.

Which room types are being used to provide appropriate isolation housing on campus?

Isolating an individual of concern in a private room is the best practice recommended by public health officials worldwide. Only housing units that are completely vacant and have access to a private bathroom are currently being used.

What steps are being taken to ensure that students comply with the isolation?

Student Health Services advises students to remain inside the housing unit. Students are receiving all of their basic needs while in isolation. 

Knowing that COVID-19 is circulating in San Diego County and that the risk of infection is real, social distancing and frequent handwashing are strongly urged.

At any time, anyone can exhibit symptoms of illness, either from COVID-19 or from the many other infectious diseases in the community, such as influenza and the common cold. We want to treat others the way we would want to be treated, that is, with compassion and empathy, and in a way that protects the community while providing appropriate care.

Will students in isolation be utilizing any of the common spaces in the building (laundry, study rooms, etc.)?

No. Student Health Services advises students to remain inside the housing unit. Students are receiving all of their basic needs while in isolation.

Will the automatic exhaust fans in the bathrooms impact residents?

No. The housing units being used for isolation do not have shared ventilation systems. Additionally, evidence indicates COVID-19 does not have airborne transmission (unlike measles or tuberculosis).  

According to the CDC website as of March 17, 2020, COVID-19 is thought to be transmitted through person-to-person contact between people who are in close contact with one another (within about 6 feet) or through respiratory droplets produced when an infected person coughs or sneezes.


Dining COVID-19 Additional Precautionary Measures

Beginning March 17, 2020

In order to best serve the campus community, HDH dining services will follow these preventive measures to help further mitigate the spread of COVID-19:

  • Mobile ordering with Grubhub will be the recommended platform for dining guests.
  • All food served in to-go ware.
  • Seating options removed in dining facilities to facilitate social distancing.
  • Food served prepackaged and/or prepared to serve, reducing guest time in unit.

Dining COVID-19 Precaution Measures

HDH dining services operates a declining balance dining plan (compared to an all-you-care-to-eat (buffet style)), with à la carte offerings available across campus, which significantly reduces the amount of people sharing utensils.

We are taking the following preventive actions to help mitigate the spread of COVID-19:

  • Increased frequency and extent of sanitization in dining facilities
    • Includes common touch points such as tables, chairs, booths, door handles, serving line surfaces, condiment stations, utensil holders, and drink dispenser nozzles and levers
  • Hand sanitizer dispensers at the entrance of all markets and restaurants
  • Signage asking students to use Grubhub to preorder meals for pick up
    • Grab-and-go food items remain available in markets
  • Self-service spaces converted to full-service or prepackaged products
    • Includes salad bars and beverage dispensers
  • Reusable tableware continued to be cleaned via high temperature sanitizing dishwashing units
    • To-go ware and single-use utensils available upon request
  • Service ware maintained in a controlled environment

Food service employees continue to exercise proper food safety measures regarding handwashing, use of gloves and sanitization of food preparation areas. Vendors and suppliers verified the safety of our food supplies and additional preventative measures that they have in place. We continue to monitor to all guidance provided by the Center for Disease Control (CDC), UC San Diego Health and UC San Diego Environmental, Health & Safety (EH&S).